Refund policy

Return & Exchange Policy

All sales are final. We do not accept returns or exchanges on any items.

Due to health and hygiene requirements, we are unable to accept returns or exchanges on clothing items. Once an item has been shipped, opened, handled, or tried on, we cannot guarantee that it remains in its original, unworn condition and therefore cannot resell it as a new item.

To help ensure you select the correct size, every TZ Luxe Collection item includes a detailed size chart. We strongly recommend reviewing the measurements carefully before placing your order. We are unable to offer size exchanges or returns due to fit.

Order Cancellations

Orders cannot be cancelled or modified once they have been placed, as orders begin processing immediately after purchase.

Damaged Items

All items are thoroughly inspected before being carefully packed and shipped. If your order arrives damaged, please contact us within 24 hours of delivery with photos and details of the issue.

Claims submitted more than 24 hours after delivery will not be accepted.

We encourage you to carefully review the product description, measurements, and size chart before completing your purchase.